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eBay apparently didn’t get the memo

September 16, 2012

The world has put the idea of you shall not suck right before the achievement of success and delight. Did eBay get the memo? Apparently not. This here company decides to capitalize on a wrinkle in a new law that recently passed that allows them to lock their users out of class action, and force them into arbitration. Is this directed against its users, the ones that actually bring money to eBay in the form of posting fees? Absolutely, methinks. But to add insult to injury, eBay, a premier example of a company that was built on the idea of paperless Internet commerce, requires its users to exercise the good ole snail mail system if they want to opt out from forced arbitration. Writing them a letter, postage and all. Just in case you wondered, here’s the corresponding provision in their new User Agreement.

To be sure, I am not going to send them a letter. I will stop using eBay instead.

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